Terms and Conditions for Custom Orders
All custom orders are required to be confirmed by a minimum of a 50% deposit at least 7 days in advance of event date. The order is not considered confirmed and will not be created until this payment is received. We accept online payment via invoice, credit card or cash. Please be sure you provide your payment information correctly.
Custom orders require special attention and time and often require the need to purchase new materials and/or tools specific to your design. Requests made within 7 days of the pick up / delivery date will be considered and accommodated only when our schedule allows.
We understand that, occasionally, unforeseen circumstances may force you to cancel an order. Please be in touch, as soon as possible, in the event that a cancellation seems imminent. Cancellations made more that 7 days prior to your order date are eligible for a refund in the form of store credit. Cancellations made within 7 days of your order date are non-refundable. We ask that you understand that by booking your order, we have held that confirmed slot for you and have turned away additional inquiries.
We strive to do everything in our power to deliver you a cake or dessert that exceeds your expectations. In the event that you are dissatisfied with your purchase, we require you to communicate your concerns within 48 hours. Please thoroughly inspect your order upon pick up or delivery. Your acceptance of your order will act as your satisfaction with the design. Full refunds will not be considered for any product which has been consumed, regardless of dispute, as consumption of the product is viewed as acceptance that the product is adequate for the purpose for which it has been supplied. Partial refunds are considered on a case by case basis and may be issued via store credit, but our goal is to always leave you satisfied. Any dispute requires photographic evidence and return of unconsumed goods to determine the issue. If we have genuinely made a mistake and the product was not made correctly, we will do our best to fix the issue. We are not able to offer refunds in cases where the product was prepared correctly, but a flavor or texture didn't meet a personal preference. We do not accept responsibility for loss or damage to the product once the product has been delivered to a venue or collected from our facility. In the event that you are transporting your order, we recommend that you drive with caution, keep your cake chilled and flat and take the cake directly to its destination. We are not responsible for any damage caused by transportation in your vehicle. Our cake and buttercream products are intended to be served at room temperature and within 24 hours of when they are received. Any leftovers should be refrigerated. Cakes need to be displayed on a level surface in environment no warmer than 72 degrees. We do not recommend displaying our cakes outdoors or in direct sunlight.